Troubleshooting Microphone Issues while using NuIQ

If you’re experiencing problems with the Listen feature, it may be due to microphone issues. Here’s how to troubleshoot on different devices and browsers:

Studio portrait of serious-looking pretty woman with frowned eyebrows, holding microphone while raising hand above it, standing over gray background. Karaoke visitor is angry that device do not work.

Windows

  1. Check System Settings:
    • Right-click the speaker icon in the taskbar and select “Open Sound settings”
    • Under “Input”, ensure the correct microphone is selected
    • Speak into the microphone and check if the blue bar moves
  2. Check App Permissions:
    • Go to Start > Settings > Privacy > Microphone
    • Ensure “Allow apps to access your microphone” is turned on
    • Make sure your browser is listed and allowed
  3. Update Drivers
    • Right-click Start > Device Manager
    • Expand “Audio inputs and outputs”
    • Right-click your microphone and select “Update driver”

MacOS

  1. Check System Preferences:
    • Go to Apple menu > System Preferences > Sound > Input
    • Select your microphone and adjust the input volume
  2. Check App Permissions:
    • Go to Apple menu > System Preferences > Security & Privacy > Privacy
    • Select “Microphone” and ensure your browser is checked
  3. Reset Core Audio
    • Open Terminal and type: sudo killall coreaudiod
    • Enter your password when prompted

IOS Devices (iPhones and iPads)

  1. Check Microphone Permissions:
    • Go to Settings > Privacy > Microphone
    • Ensure the browser you’re using is toggled on
  2. Clean the Microphone:
    • Gently clean the microphone opening with a soft, dry brush
  3. Restart Your Device
    • Turn your device off and on again